We want you to feel confident about your USELUCK purchase. Please review the conditions below before requesting a return, exchange or refund.
This policy applies to purchases made directly from useluckhome.com on or after the effective date. Earlier purchases retain the return and warranty commitments made when purchased. New fees and restrictions will not be applied retroactively.
For assistance, contact support@useluckhome.com.
You have 120 days after receiving your item to request a return. For items delivered separately, each item’s return period begins when that item is delivered.
To qualify for a standard return, your item must:
Damage to the outer shipping carton alone does not disqualify a return.
Our standard return policy does not cover cookware that has been used for cooking. If your cookware has a manufacturing defect, arrives damaged or is incorrect, please contact us for assistance. These issues are handled separately and are not subject to the unused-item requirement.
For returns due to personal preference, ordering the wrong size or other reasons unrelated to a defect or our error:
No restocking fee applies to confirmed manufacturing defects, transit damage or our fulfilment errors. If a return is required for these issues, we will provide a prepaid return label or cover approved return shipping costs.
Applicable statutory cancellation or withdrawal rights take precedence over these fees.
Email support@useluckhome.com with:
Please obtain return authorization before shipping anything back. Once approved, we will provide the correct return address and instructions.
Approved standard returns should be dispatched within 30 calendar days of authorization. If you need more time, please contact us before this period ends. Applicable statutory deadlines take priority.
Pack the items securely and retain your shipping receipt and tracking information. We recommend a tracked shipping service.
Please do not send returns to our business address or the original dispatch address unless our support team specifically instructs you to do so.
Unauthorized returns may be refused or delayed while we identify the order. A package will not be treated as automatically forfeited solely because it was sent without authorization.
Please inspect your order after delivery and contact us promptly if an item is damaged, defective, incorrect or missing components.
Keep the product and packaging while we review the issue. Photographs or video may help us resolve your request.
After review, we will arrange an appropriate repair, replacement or refund based on the circumstances, our warranty and applicable law.
For confirmed manufacturing defects, transit damage or our fulfilment errors:
Late reporting does not automatically mean you accepted an incorrect or defective item.
Sets and bundles should be returned complete, including all components and accessories, unless we approve a partial return in advance.
Physical promotional gifts associated with the refunded purchase should be returned unused.
If you wish to keep a gift or return only part of a bundle, contact us before shipping. We will confirm eligibility and explain the refund calculation based on the amount actually paid and the allocation of discounts.
We will not deduct an undisclosed advertised gift value from your refund.
A complimentary digital recipe book does not need to be returned and will not result in a deduction from your cookware refund. Access may be withdrawn after a full refund where technically possible and legally permitted.
Discounted products, coupon purchases and promotional bundles are eligible under the same standard return conditions unless clearly marked “Final Sale — Not Eligible for Change-of-Mind Returns” before purchase.
The following are not eligible for change-of-mind returns, except where required by law:
These exclusions do not remove remedies for manufacturing defects, misdescription or other statutory rights.
For a preference-based exchange, request authorization to return the original item and place a separate order for the product you want.
The original item must meet our standard return conditions. The $25 per-original-order restocking fee and customer-paid return shipping apply. There is no additional exchange fee.
Your new order is subject to the prices, promotions and shipping terms available when it is placed.
Exchanges for a covered defect or our error are handled without those charges.
If you need to cancel or modify an order, contact us as soon as possible at support@useluckhome.com.
We assess requests based on the order status when you first contacted us. Once warehouse processing or shipment has begun, cancellation or modification may no longer be possible.
If we can stop an unshipped order, we will refund the cancelled items and applicable shipping charges without a restocking fee.
Orders that cannot be stopped may need to follow the return process. Separate legal rights relating to delayed dispatch remain available.
We aim to inspect standard returns and notify you of the decision within 5 business days after receipt.
If further assessment is required, we will explain the reason and expected timing. Any proposed deduction or rejection will also be explained.
Approved refunds will be issued to your original payment method within 10 business days after approval, or sooner where required by law.
Refunds are based on:
If your original payment method cannot receive a refund, we will contact you to arrange an appropriate alternative.
Gift-order refunds generally return to the original purchaser’s payment method unless another lawful arrangement is agreed.
Your bank or credit card provider may need additional time to post the refund. If more than 15 business days have passed since approval and you have not received it, contact support@useluckhome.com.
Eligible USELUCK titanium cookware is covered by our Limited Lifetime Warranty against defects in materials and workmanship under normal household use.
Coverage continues for as long as the original purchaser, or the original recipient of a new product given as a gift, owns the covered cookware, subject to the warranty’s terms and exclusions.
The warranty is separate from our 90-day standard return policy. Used cookware may qualify for a manufacturing-defect claim even when a change-of-mind return is unavailable.
Normal wear, accidental damage and damage caused by misuse are not covered under the limited warranty.
Please review our Limited Lifetime Warranty page for full coverage, exclusions and claim instructions.
Where EU statutory withdrawal rights apply, you may notify us of your decision to withdraw within 14 days after delivery and return the goods within 14 days after notification, subject to applicable exceptions.
Necessary inspection is permitted. Handling beyond what is necessary may result in a deduction for diminished value. No restocking fee applies.
You bear direct return shipping costs only where lawfully disclosed before purchase.
For a full qualifying withdrawal, we refund the purchase amount and standard outbound delivery charge within 14 calendar days after receiving your withdrawal notice. Where permitted, we may withhold reimbursement until we receive the goods or proof of dispatch.
Any more favorable mandatory rule takes precedence.
Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded.
For returns, exchanges, refunds or warranty assistance, email:
